Connection Problems

Use this page when AnalytAI cannot reach your data source, a sync tab shows a connection failure, or the app says a VPN-backed source is unavailable.

Start with the basics

Confirm the correct organization is selected.
Confirm you are working in the correct project.
Re-check the host, port, username, and database details you entered during setup.
If the source is private or local, confirm you are using the VPN workflow instead of exposing it directly to the public internet.

If a direct database connection fails

verify the host and port are correct
verify the database user still has read access
confirm the database is reachable from the network where AnalytAI is expected to connect
if the database is local or office-hosted, switch to the VPN-based setup in Secure Bridge (VPN)

If a VPN-backed source is unavailable

open Organization > VPN
confirm the header shows VPN Server Online
confirm the organization mesh has been initialized
confirm the required device is listed under Connected Devices
if the database port is private, confirm that port was granted for the device

If File Sync or Tally Sync is failing

open the project’s File Sync or Tally Sync tab
review the status message shown on the page
for Tally, verify the host, port, and application availability first
for file sync, verify that the source files or folders are still available where the connector expects them

When to retry

Retry after you change the connection details, restart the local service, or reconnect the VPN device. If the same error returns immediately, treat it as a setup issue rather than a temporary outage.